DEBIT CARD DISCLOSURE
ELECTRONIC FUND TRANSFERS – YOUR RIGHTS AND RESPONSIBILITIES

 

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account.  Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed.  You should keep this notice for future references. Types of Debit Card Point-of-Sale Transactions: You may access your checking account to purchase goods (in person or by phone); pay for services (In person or by phone); get cash from a merchant, if the merchant permits; or from a participating financial institution and do anything that can be done with a credit card, (that a participating merchant will accept with a credit card). Dollar limitations – using your card:

  • Point-of-Sale Transactions – you may not exceed $2,500.00 in transactions per day
  • ATM cash withdrawals – you may not exceed $500.00 per day

FEES

  • Please refer to the separate fee schedule for additional information about fees

Except as indicated elsewhere, we do not charge for these electronic fund transfers.

DOCUMENTATION

  • Terminal Transfers: You can get a receipt at the time you make any transfers to or from your account using our ATM terminals or point-of-sale terminals. (receipts for $15 or less may not be provided)
  • Periodic Statements: You will get a monthly account statement from us for your checking account

FINANCIAL INSTITUTION LIABILITY

We will disclose information to third parties about your account or the transfers you make:

  • Where it is necessary for completing transfers, or
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
  • In order to comply with government agency or court orders, or
  • If you give us written permission

UNAUTHORIZED TRANSFERS

Consumer Liability- Limits on Liability for Debit Card, when used for point-of-sale transactions: Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Debit Card when used for point-of-sale transactions, if you report the loss or theft of your card within 2 business days or when you discover the loss or theft of the Card.  If you do NOT tell us within 2 business days, your liability is the lesser of $50 or the amount of money, property, labor, or services obtained by the unauthorized use before notification to us.

Contact in the event of unauthorized transfer. If you believe your card and/or PIN has been lost or stolen call us immediately at the telephone numbers listed below.  If someone has transferred or may transfer money from your account without your permission, call us immediately to reduce your liability at the telephone number listed below or write us at the address listed.

First National Bank of Tennessee
Attn: Debit Card Security
P.O. Box 379
Livingston, TN.  38570
Business Days: Monday-Friday
Excluding Holidays
Daytime Telephone Numbers: 1.931.823.1261 or 1.888.777.9798
Nighttime Telephone Number: 1.800.236.2442 

ERROR RESOLUTION NOTICE

In case of Errors or Questions About Your Electronic Transfers: Call or Write us at the telephone number or address listed in this disclosure, as soon as you can.  If you think your statement or receipt is wrong we must hear from you no later than 60 days after we sent the FIRST statement in which the problem or error appeared:

    1. Tell us you name and account number (if any).
    2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    3. Tell us the dollar amount of the suspected error

If you tell us orally, we may require that you send your complaint in writing within 10 business days. We will tell you the results of our investigation within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a foreign-initiated transfer) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign-initiated transfer) to investigate your complaint or question.  If we decide to do this, we will re-credit your account within 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a foreign-initiated transfer) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation.  You may ask for copies of the documents that we used in our investigation.

First National Bank of Tennessee
Attn: Debit Card Error Resolution
P.O. Box 379
Livingston, TN.  38570

08/18